Standard Tax Free

1. At the stores


Provide your passport details and ask for the E-TaxFree. When proceeding with the payment, make sure you have your passport with you.

2. At the airport


Check if you have all the Tax Free items in your carry-on luggage.


Do not forget your passport and boarding card.


Go to the kiosk and scan your passport to get your tax free validation.


At the electronic Kiosks you will receive the following instructions


Go to refund office.


When you validate your tax free form, if you receive a red light you must go to the customs counter immediately. Customs will block the tax free document until a manual inspection is performed. If you stamp physically the tax free form after the red light, your document will be invalid.

3. Refund

Cash Refund Desk

Head to the Refund Office with your validated forms.

Register in TravellerWallet

With the validated Forms, get your refund on credit card, bank account, Alipay or Wechat.