TRAVEL TAX FREE is a financial services company which provides innovative solutions to the merchants in order to facilitate their TAX FREE sales activity.
We are in charge of all administrative and accounting procedures related to VAT refunds with no fee, facilitating a safe and quick emission and guaranteeing an easy and fast refund.
Our team is composed of the most experienced professionals in this field. They have a vast knowledge on the business of Tax Free, with over 20 years of experience, and they have adapted to a volatile and demanding market. We help merchants attract new customers and increase benefits.
Our retailers care about their customer satisfaction and so do we. Therefore, we work continuously to respond better to the tourist expectations, guaranteeing a personal and outstanding service.
OUR TAX FREE SERVICES
ISSUING SOLUTIONS
- Travel Tax Free APP
- From Website
- From Dataphone
FINANCIAL SOLUTIONS
- Checking and tracking processed online operations
- Electronic invoicing
- Accounting and tax advisory
PAYMENT SOLUTIONS
- Payment at City Refund Points or at Customs Refund Points
- Payment on credit card
- Payment by cheque mailed to the tourist’s address
- Payment in a SEPA bank account
- Refund in advance at the city refund points
- Alipay*
- Wechat*
*This payment solution will be available soon
OUR TAX FREE SERVICES
STANDARD TAX FREE
STANDARD TAX FREE (e-TaxFree)
Ask for your Travel Tax Free Form
Where? In the store
When? At the time of purchase
VALIDATE IT
Where?
At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.
Customs is signposted at international airports, land borders or harbours.
– At the Electronic Kiosks you will receive the following instructions:
APPROVED – VALIDATED
CUSTOMS – GO TO THE CUSTOMS OFFICE.
No Validation/ Stamp = No Refund
When? Leaving the EU.
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.
No Validation/ Stamp = No Refund
CASH IT
In cash at refund desk.
On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.
ADVANCED REFUND
ADVANCED REFUND
Ask for your Travel Tax Free Form
Where?
In the store
When?
At the time of purchase
Present your passport and valid credit card VISA or MASTERCARD only.
CASH IT
Where?
In the store
When?
At the time of purchase
Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
or
Where?
In a City Advance Refund Point
When?
After purchase show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
VALIDATE IT
Where?
At Customs Electronic Kiosk in Spain/Portugal or other EU Customs.
Customs is signposted at international airports, land borders or harbours.
ELECTRONIC VALIDATION
– At the Eletronic Kiosks you will receive the following instructions:
GREEN MEANS – VALIDATED
RED MEANS – GO TO THE CUSTOMS OFFICE
When?
Leaving the EU
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.
You must stamp your Travel Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
PAYMENT SOLUTIONS
- In your Travellerwallet: http://www.travellerwallet.com/
- Payment at City Refund Points or at Customs Refund Points
- Payment on credit card
- Payment by cheque mailed to the tourist’s address
- Payment in bank account
- Refund in advance at the city refund points
- Alipay*
- Wechat*
*This payment solution will be available soon
ISSUING SOLUTIONS
REFUND SOLUTIONS
FINANCIAL SOLUTIONS
PAYMENT SOLUTIONS
OUR TAX FREE SERVICES
STANDARD TAX FREE
STANDARD TAX FREE (e-TaxFree)
Ask for your Travel Tax Free Form
Where? In the store
When? At the time of purchase
VALIDATE IT
Where?
At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.
Customs is signposted at international airports, land borders or harbours.
– At the Electronic Kiosks you will receive the following instructions:
APPROVED – VALIDATED
CUSTOMS – GO TO THE CUSTOMS OFFICE.
No Validation/ Stamp = No Refund
When? Leaving the EU.
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.
No Validation/ Stamp = No Refund
CASH IT
In cash at refund desk.
On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.
ADVANCED TAX FREE
ADVANCED REFUND
Ask for your Travel Tax Free Form
Where?
In the store
When?
At the time of purchase
Present your passport and valid credit card VISA or MASTERCARD only.
CASH IT
Where?
In the store
When?
At the time of purchase
Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
or
Where?
In a City Advance Refund Point
When?
After purchase show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
2 – REFUND
Option 1 – At the store, at the time of purchase.
Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
Option 2 – In a city refund point, after the purchase.
Important: After purchase and show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
VALIDATE IT
Where?
At Customs Electronic Kiosk in Spain/Portugal or other EU Customs.
Customs is signposted at international airports, land borders or harbours.
ELECTRONIC VALIDATION
– At the Eletronic Kiosks you will receive the following instructions:
GREEN MEANS – VALIDATED
RED MEANS – GO TO THE CUSTOMS OFFICE
When?
Leaving the EU
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.
You must stamp your Travel Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
PAYMENT SOLUTIONS
- In your Travellerwallet: http://www.travellerwallet.com/
- Payment at City Refund Points or at Customs Refund Points
- Payment on credit card
- Payment by cheque mailed to the tourist’s address
- Payment in bank account
- Refund in advance at the city refund points
- Alipay*
- Wechat*
*This payment solution will be available soon
ISSUING SOLUTIONS
REFUND SOLUTIONS
FINANCIAL SOLUTIONS
PAYMENT SOLUTIONS
DRAFT
STANDARD TAX FREE
STANDARD TAX FREE (e-TaxFree)
Ask for your Travel Tax Free Form
Where?
In the store
When?
At the time of purchase
VALIDATE IT
Where?
At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.
Customs is signposted at international airports, land borders or harbours.
– At the Electronic Kiosks you will receive the following instructions:
APPROVED – VALIDATED
CUSTOMS – GO TO THE CUSTOMS OFFICE.
No Validation/ Stamp = No Refund
When?
Leaving the EU.
Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.
No Validation/ Stamp = No Refund
CASH IT
In cash at refund desk.
On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.
ADVANCED TAX FREE
ADVANCE TAX FREE (e-TaxFree)
How do you obtain a refund?
1 – At the store
2 – Refund
3 – Validate it
1 – AT THE STORE
- Present your passport and ask for a “e-TaxFree Form” at the shops
2 – REFUND
Option 1 – At the store, at the time of purchase.
Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
Option 2 – In a city refund point, after the purchase.
Important: After purchase and show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.
3 – AT THE AIRPORT
- Upon arrival at the airport, go to Electronic Kiosks with your passport and your boarding pass
– Follow the instructions on the automatic machines
3.1 – VALIDATION
– At the Eletronic Kiosks you will receive the following instructions:
APPROVED – Send the validated form to Travel Tax Free.
CUSTOMS – Go to the Customs Office.
ALWAYS REMEMBER
– Carry your passport.
– Have the Tax Free forms or Invoices with you.
– Have your your boarding card or your ticket with you.
Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.
PAYMENT SOLUTIONS
- In your Travellerwallet: http://www.travellerwallet.com/
- Payment at City Refund Points or at Customs Refund Points
- Payment on credit card
- Payment by cheque mailed to the tourist’s address
- Payment in bank account
- Refund in advance at the city refund points
- Alipay*
- Wechat*
*This payment solution will be available soon
ISSUING SOLUTIONS
REFUND SOLUTIONS
FINANCIAL SOLUTIONS