A TRAVEL TAX FREE é uma empresa de serviços financeiros que fornece soluções inovadoras para os comerciantes, a fim de facilitar sua atividade nas vendas com Tax Free.

Somos responsáveis por todos os procedimentos administrativos e contabilísticos relacionados com o reembolso do IVA, sem taxas, facilitando uma emissão segura e imediata e garantindo um reembolso fácil e rápido.

A nossa equipa é composta pelos profissionais mais experientes nesta área. Temos um vasto conhecimento sobre o negócio de Tax Free, com mais de 20 anos de experiência, adaptamo-nos constantemente a um mercado volátil e exigente. Ajudamos os comerciantes a atrair novos clientes e aumentar as vendas.

Os nossos clientes preocupam-se com a satisfação dos seus clientes e nós também. Por isso, trabalhamos continuamente para responder o melhor possível às expectativas dos turistas, garantindo um atendimento pessoal e excepcional.

OUR TAX FREE SERVICES

ISSUING SOLUTIONS

  1. Travel Tax Free APP
  2. From Website
  3. From Dataphone

 

FINANCIAL SOLUTIONS

  • Checking and tracking processed online operations
  • Electronic invoicing
  • Accounting and tax advisory

 

PAYMENT SOLUTIONS    

  • Payment at City Refund Points or at Customs Refund Points
  • Payment on credit card
  • Payment by cheque mailed to the tourist’s address
  • Payment in a SEPA bank account
  • Refund in advance at the city refund points
  • Alipay*
  • Wechat*

*This payment solution will be available soon

OUR TAX FREE SERVICES

STANDARD TAX FREE

STANDARD TAX FREE (e-TaxFree)

 

 

Ask for your Travel Tax Free Form

 

Where? In the store

When? At the time of purchase

 

VALIDATE IT

Where? 

At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.

Customs is signposted at international airports, land borders or harbours.

– At the Electronic Kiosks you will receive the following instructions:

          APPROVED VALIDATED

          CUSTOMS – GO TO THE CUSTOMS OFFICE.

No Validation/ Stamp = No Refund

 

When? Leaving the EU.

Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.

No Validation/ Stamp = No Refund

 

CASH IT

In cash at refund desk.

On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque

 

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

 

Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.

ADVANCED REFUND

ADVANCED REFUND

 

Ask for your Travel Tax Free Form

Where?

In the store

When?

At the time of purchase

Present your passport and valid credit card VISA or MASTERCARD only.

 

 

CASH IT

 

Where?

In the store

When?

At the time of purchase

 

Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

or

 

Where?

In a City Advance Refund Point

When?

After purchase show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

VALIDATE IT

 

Where?

At Customs Electronic Kiosk in Spain/Portugal or other EU Customs.

Customs is signposted at international airports, land borders or harbours.

 

ELECTRONIC VALIDATION

– At the Eletronic Kiosks you will receive the following instructions:

          GREEN MEANS – VALIDATED

          RED MEANS – GO TO THE CUSTOMS OFFICE

 

 

When?

Leaving the EU

Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.

You must stamp your Travel Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

PAYMENT SOLUTIONS

  • In your Travellerwallet: http://www.travellerwallet.com/
  • Payment at City Refund Points or at Customs Refund Points
  • Payment on credit card
  • Payment by cheque mailed to the tourist’s address
  • Payment in bank account
  • Refund in advance at the city refund points
  • Alipay*
  • Wechat*

*This payment solution will be available soon

Asset 1

ISSUING SOLUTIONS

Asset 2

REFUND SOLUTIONS

Asset 3

FINANCIAL SOLUTIONS

Asset 5

PAYMENT SOLUTIONS

OUR TAX FREE SERVICES

STANDARD TAX FREE

STANDARD TAX FREE (e-TaxFree)

 

 

Ask for your Travel Tax Free Form

 

Where? In the store

When? At the time of purchase

 

VALIDATE IT

Where? 

At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.

Customs is signposted at international airports, land borders or harbours.

– At the Electronic Kiosks you will receive the following instructions:

          APPROVED VALIDATED

          CUSTOMS – GO TO THE CUSTOMS OFFICE.

No Validation/ Stamp = No Refund

 

When? Leaving the EU.

Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.

No Validation/ Stamp = No Refund

 

CASH IT

In cash at refund desk.

On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque

 

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

 

Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.

ADVANCED TAX FREE

ADVANCED REFUND

 

Ask for your Travel Tax Free Form

Where?

In the store

When?

At the time of purchase

Present your passport and valid credit card VISA or MASTERCARD only.

 

 

CASH IT

 

Where?

In the store

When?

At the time of purchase

 

Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

or

 

Where?

In a City Advance Refund Point

When?

After purchase show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

2 – REFUND

        Option 1 – At the store, at the time of purchase.

        Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

        Option 2 – In a city refund point, after the purchase.

         Important: After purchase and show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

 

VALIDATE IT

 

Where?

At Customs Electronic Kiosk in Spain/Portugal or other EU Customs.

Customs is signposted at international airports, land borders or harbours.

 

ELECTRONIC VALIDATION

– At the Eletronic Kiosks you will receive the following instructions:

          GREEN MEANS – VALIDATED

          RED MEANS – GO TO THE CUSTOMS OFFICE

 

 

When?

Leaving the EU

Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.

You must stamp your Travel Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

PAYMENT SOLUTIONS

  • In your Travellerwallet: http://www.travellerwallet.com/
  • Payment at City Refund Points or at Customs Refund Points
  • Payment on credit card
  • Payment by cheque mailed to the tourist’s address
  • Payment in bank account
  • Refund in advance at the city refund points
  • Alipay*
  • Wechat*

*This payment solution will be available soon

Asset 1

ISSUING SOLUTIONS

Asset 2

REFUND SOLUTIONS

Asset 3

FINANCIAL SOLUTIONS

Asset 5

PAYMENT SOLUTIONS

DRAFT

STANDARD TAX FREE

STANDARD TAX FREE (e-TaxFree)

 

 

Ask for your Travel Tax Free Form

 

Where?

In the store

When?

At the time of purchase

 

 

VALIDATE IT

 

Where?

At Customs Electronic Kiosk in Spain/Portugal or other EU Custom desk.

Customs is signposted at international airports, land borders or harbours.

– At the Electronic Kiosks you will receive the following instructions:

          APPROVED VALIDATED

          CUSTOMS – GO TO THE CUSTOMS OFFICE.

No Validation/ Stamp = No Refund

When?

Leaving the EU.

Important: Present your purchases, receipts and passport to the customs desk to get your Travel Tax free form validated.

 

No Validation/ Stamp = No Refund

 

CASH IT

In cash at refund desk.

On traveller wallet by credit card, Alipay, SEPA bank transfer, Bank Cheque

 

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

 

Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.

ADVANCED TAX FREE

ADVANCE TAX FREE (e-TaxFree)

 

How do you obtain a refund?

 

1 – At the store

2 – Refund

3 – Validate it

1 – AT THE STORE

  1. Present your passport and ask for a “e-TaxFree Form” at the shops 

 

2 – REFUND

        Option 1 – At the store, at the time of purchase.

        Important: You must request it before paying the purchase and you need an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

        Option 2 – In a city refund point, after the purchase.

         Important: After purchase and show your Form, an ID document and your valid credit card Visa or MasterCard at least 3 months as a guarantee.

 

3 – AT THE AIRPORT

  1. Upon arrival at the airport, go to Electronic Kiosks with your passport and your boarding pass

– Follow the instructions on the automatic machines

 

3.1 – VALIDATION

– At the Eletronic Kiosks you will receive the following instructions:

          APPROVED – Send the validated form to Travel Tax Free.

          CUSTOMS – Go to the Customs Office.

 

 

ALWAYS REMEMBER

– Carry your passport.

– Have the Tax Free forms or Invoices with you.

– Have your your boarding card or your ticket with you.

 

Please note: in the event that you are leaving the European Union and making a stopover in another European airport, the invoices corresponding to the goods in your carryon luggage shall be stamped at the customs of the airport of transit.

PAYMENT SOLUTIONS

  • In your Travellerwallet: http://www.travellerwallet.com/
  • Payment at City Refund Points or at Customs Refund Points
  • Payment on credit card
  • Payment by cheque mailed to the tourist’s address
  • Payment in bank account
  • Refund in advance at the city refund points
  • Alipay*
  • Wechat*

*This payment solution will be available soon

Asset 1

ISSUING SOLUTIONS

Asset 2

REFUND SOLUTIONS

Asset 3

FINANCIAL SOLUTIONS

Asset 5

PAYMENT SOLUTIONS