Travel TAX-FREE


About us

TRAVEL TAX FREE is a financial services company which provides innovative solutions to the merchants in order to facilitate their TAX FREE sales activity, an essential service in the sale process used as a tool to attract new customers and increase benefits.

Currently, we are living in a worldwide tourism boom characterised by an increase of citizens with a high standard of living. These tourists primarily come from emerging countries, as a result of the economic and cultural development experienced in recent times, and they are duly informed about their rights.

Our country is already set up as a tourist power, however we have been recently selected not just for sun and beach tourism, but also for cultural, golf and business tourism. This type of tourism attracts travellers with a higher purchasing power. Therefore, the opportunity of a real growth exists into the market. Accordingly, merchants need to satisfy the tourist expectations by providing a great quality service.

Our Tax Free service is in charge of all administrative and accounting procedures related to VAT refunds with no fee, facilitating a safe and quick emission and guaranteeing an easy and fast refund.

Our retailers care about their customer satisfaction and so do we. Therefore, we work continuously to respond better to the tourist expectations, guaranteeing a personal service.

Our team is composed of the most experienced professionals in this field. They have a vast knowledge on the business of Tax Free with over 20 years of experience.They have adapted to a volatile and demanding market.



Travellers

3 Basic Rules

When you shop in Spain you pay sales tax but if you:

1

Reside outside of European Union

2

Have a minimum purchase per day and store = 90.16€

3

Exit within three months after the month of purchase

You are entitled to reclaim the Sales TAX

How do you want to get your money?




Merchants

Advantages of using Travel TAX-FREE on your business.

  • You will stimulate and increase your sales.
  • You will improve your business image by offering a reliability service.

Why Travel TAX-FREE?

  • We specialize in tax­free shopping.
  • We are the most experienced professionals in our field.
  • We adapt to your business and customise our services.
  • We train your staff in Tax Free issues.
  • You are provided with the most advanced tools in our sector.



Brands

Brands


FAQ

AM I ELEGIBLE TO CLAIM A TAX FREE FORM?

As a non-EU resident visiting Spain you are entitled to reclaim the local sales tax, usually known as IVA, on all items purchased during your stay in Spain. Countries and territories within the European Union and therefore NOT eligible are:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, The Slovak Republic, Slovenia, Spain and Sweden.


CAN TAX FREE BE APPLIED FOR SERVICES?

No. Services, although taxable, are not eligible for VAT refunds.


CAN I USE THE PURCHASED GOODS BEFORE EXPORT?

No. The merchandise you have purchased must be still unused upon leaving the European Union


DO I NEED A CUSTOMS STAMP?

Yes, without a customs stamp is not possible to process a tax refund. Tax Free forms must be stamped by Customs upon leaving the last European country you will visit, but if the goods are in your check-in luggage, you must obtain the Customs’ Stamp in the last European Airport where you check-in and always before you actually send your luggage. Remember you might be required to show your purchase at Customs Point when leaving.


HOW CAN I OBTAIN MY REFUND?

The Refund can be cashed at our Customs Refund Points in Spain and abroad, or it can be applied to your credit card account also by international cheque to home address or by Paypal.


IS A SERVICE CHARGE APPLIED?

Yes, Travel TaxFree applies a statutory processing administration fee. Your refund corresponds to the full amount of VAT minus a processing administration fee. The Customs refund points will add a local charge for cash refunds.


CAN THE PRE-PAID ENVELOPE BE MAILED WITHOUT POSTAGE FROM ALL OVER THE WORLD?

Yes, the postage on our pre-paid envelope is valid from all over the world.


HOW CAN I MAIL THE FORM BACK TO YOU IF I HAVE LOST THE TAX REFUND PRE-PAID ENVELOPE?

The Travel Tax Refund Form can be mailed using a regular envelope, with international postage stamp, addressed to: TRAVEL TAX FREE S.L. c/Zurbano, 45 – 1ª – planta 28010 Madrid – Spain.


HOW LONG ARE TAX FREE FORMS VALID FOR?

You must get your customs stamp on your Travel tax free form within 3 months following the end of the month in which the purchase is made.


CAN I CASH MY TAX REFUND IN ADVANCE EVEN BEFORE OBTAINING THE CUSTOMS STAMP?

Yes, the TRAVEL ADVANCE REFUND System gives you the opportunity to cash your refund before obtaining the Customs Stamp. Just go to one of our City Advance Refund Points and show your Form, an ID document and your valid credit card VISA or MASTER CARD as a guarantee. After cashing your Tax Refund in advance, you must stamp your Tax Free Form at the last European Customs Office where you can still exhibit the merchandise you have purchased. and mail it back to us using the pre-paid envelope provided by the store in 30 days maximum from the date of the refund.